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FAQ

What is the difference between distillates and isolates?
Distillates are highly purified cannabinoid extracts in liquid form, typically used as a flexible base for blends.
Isolates are crystalline single-compound powders designed for precise ratio control and maximum formulation accuracy.

Are your products ready-to-use?
Most products are raw materials or components intended for formulation and experimentation rather than finished consumer goods. Preparation and application remain the responsibility of the user. The custom blends are fully ready to use.

How do I know which product to choose?
Each product page contains composition details, specifications and compatibility information to support informed selection. If further clarification is needed, support is available through the integrated messaging system or email.

How long does shipping take?
Orders are typically processed within 24 hours on business days. Delivery time varies depending on the destination country and selected shipping method. For exact shipping times, please contact us.

Do you provide tracking?
Yes. Orders are shipped with track & trace whenever available through the selected carrier.

Where do you ship?
Elementra ships exclusively within the European Union and only to destinations where the selected product is permitted under local regulations. The products are shipped from the Netherlands.

Can I change my shipping address?
Address changes may be possible before the order has been processed or shipped. Contact support as soon as possible with your order number.

Can I receive an invoice?
Yes. An order confirmation and invoice are automatically sent by email after successful payment.

Can I receive an invoice?
Yes. An order confirmation and invoice are automatically sent by email after successful payment.

Which payment methods are accepted?
Payment options are processed through Stripe and CoinGate. Included methods are credit card, cryptocurrency and local payment methods in your country.