Privacy policy

1. Introduction

This Privacy Policy explains how Elementra, a trading brand of M Expert Solutions, collects, uses and protects personal data when customers visit the website, create an account or place an order. Elementra processes personal information in accordance with applicable European data protection regulations.

2. Company Information

This website is operated by M Expert Solutions, Brederostraat 19, The Netherlands.
Chamber of Commerce number: 91047447
VAT number: NL004042824B36
Email: info@elementra.nl

3. Personal Data We Collect

Elementra may collect and process the following personal data:

Name and surname
Email address
Telephone number
Billing and shipping address
IP address
Order history and transaction data
Account credentials and messaging data
Newsletter subscription preferences

Personal data is only collected when voluntarily provided or automatically generated through normal website functionality.

4. Account and Messaging System

Customers may create an account to place orders and use the integrated messaging system. Messages sent through the platform are stored to maintain communication history and provide support. Misuse of the messaging system may result in account restrictions.

5. Purpose of Data Processing

Personal data is processed for the following purposes:

Order processing and delivery
Customer support and communication
Account management
Newsletter distribution when consent is given
Website functionality and security
Administrative and legal obligations

Elementra does not sell personal data to third parties.

6. Payments and Financial Data

Payments are processed through Stripe, CoinGate or direct bank transfer. Elementra does not store full payment details such as credit card numbers or wallet credentials. Payment processors may store payment information for recurring or future transactions in accordance with their own privacy policies.

7. Cookies and Tracking

Elementra uses functional cookies necessary for website operation and limited marketing cookies to improve user experience. No external advertising pixels or social media tracking tools are intentionally implemented. Customers can manage cookie preferences through their browser settings.

8. Third Party Service Providers

Elementra uses third party services for website hosting, content management, payment processing and shipping logistics. Personal data may be shared with these providers only to the extent required to perform their services. These parties are obligated to handle data securely and confidentially.

9. Data Sharing

Personal data is only shared with essential partners such as payment processors and shipping carriers. Elementra does not share personal data with unrelated third parties for commercial resale or advertising purposes.

10. Data Retention

Personal data is stored only as long as necessary for operational, contractual or legal obligations. Administrative and financial data may be retained for legally required periods under Dutch and European regulations.

11. International Data Transfers

Some third party service providers, including payment processors, may process data outside the European Union. In such cases, appropriate safeguards and contractual protections are applied to maintain compliance with European data protection standards.

12. User Rights

Customers have the right to request access, correction or deletion of their personal data, as well as the right to withdraw consent for marketing communications. Requests can be submitted via info@elementra.nl. Elementra will respond within a reasonable timeframe in accordance with applicable regulations.

13. Minors

Elementra does not knowingly collect or process personal data from individuals under the age of 18. If such data is identified, it will be removed as soon as reasonably possible.

14. Security Measures

Elementra applies reasonable technical and organizational measures to protect personal data against unauthorized access, misuse or loss. While no system can guarantee absolute security, industry standard safeguards are implemented.

15. Changes to This Policy

Elementra reserves the right to update this Privacy Policy at any time to reflect operational, legal or technical changes. Continued use of the website implies acceptance of the most recent version.